Customer Care

When Will I Receive My Order

SHIPPING/DOMESTIC:
We ship via USPS (first class mail) for all domestic orders within the continental U.S. Orders are processed 7 days a week most orders will ship within 3-4 weeks after payment is authorized and verified not including weekends or holidays. All orders placed for delivery to the United States will be emailed tracking information for your package once your order is shipped.

International: 

International orders are shipped First Class Mail (14-30 days). Tracking information is not available for International Orders however customers will be provided with a customs number that may be used at usps.com to show postal service acceptance. Any custom fees or taxes associated international orders are the responsibility of the customer. Please note that customs authorities require us to state the value of the item directly onto the package. Orders will ship out within 9-12 days after your payment is authorized and verified this doesn’t include weekends or holidays. If there is a delay in ability to ship the order you will be contacted via email. We are not responsible for any packages lost, stolen or delayed by the postal service.

Are the items covered under any type of warranty??

Warranty: If items happen to tarnish or popped please email us you items are covered under a 6 month warranty.

Warranty Recommended: All items come with a 30 days free warranty




Disclaimer: All items are plated not solid gold. Not recommended for sensitive skin.

Special Care Instructions:

• Do not wet jewelry
• Do use perfume or alcohol products on jewelry
• Keep jewelry away from heat
• Please remove jewelry before bed

Refund Policy
Mostly all items are personalized so there are NO REFUNDS. Please make sure all names are spelled correctly before confirming your purchase. If you believe you made an error please us email immediately at jewelrycrush@yahoo.com all orders are made 1-2 business days after payment process.